FAQ

Every SOMNA order ships in a plain, unbranded outer carton, with no product names on the outside. Inside: a gift bag, gift box, jewelry case, a blank envelope, and a blank postcard you can write on.

Each piece is made by hand. We dispatch within 7–15 days of your order and email the exact timing. Most international orders then arrive within 5–12 business days after dispatch, depending on destination and local carrier conditions.

Yes. Once your order has been dispatched, we will email a tracking number. Please allow 24–48 hours for the first carrier scan to appear.

We currently ship to the United States, Canada, the United Kingdom, Australia, Japan, South Korea, and supported European destinations listed in our Shipping & Delivery policy. Checkout confirms whether your country and postal code are within our current delivery range. We do not currently ship to Afghanistan, Pakistan, Jordan, Libya, Kosovo, or Iraq.

Yes. SOMNA covers customs clearance, duties, import taxes, and carrier-listed remote-area surcharges for every supported destination. No additional import payment should be required upon delivery.

Email us as soon as possible at happy@somna.world. If your order has not entered making or dispatch, we will do our best to help.

Available payment methods are shown at checkout. Options may vary by region, currency, and payment provider availability.

The outer carton does not show product names. Checkout and payment are handled through secure providers. Bank descriptors follow the payment method shown at checkout.

Please check your spam or promotions folder first. If you still cannot find it, email us with the name and email used at checkout, and we will help locate your order.

Yes. You may return a piece if it doesn't fit, if it arrives damaged, defective, or incorrect, or if it isn't right for you. Email us within 7 days of delivery before sending anything back. Pieces are made in size ranges, not to your exact measurements. If it doesn't fit or you don't like it, you cover return shipping. Other situations can be discussed by email.

Please contact us within 7 days of delivery with your order number, a clear description, and photos of the item and packaging. We cover return shipping for approved damaged, defective, or incorrect items, and will review the issue with care.

We review return and refund requests within 48 hours of receiving the required order details. If a refund is approved, it is issued to the original payment method and normally appears within 7–15 days, depending on your bank, card issuer, or payment provider.

SOMNA makes handmade lace and pearl lingerie. The Margot collection is a lace slip, a pearl body chain, and the set they form together. Each piece is made by hand. We dispatch within 7–15 days, and shipping, customs, and duties are included.

We use lace, pearls, and plated metals chosen for comfort against the skin. Please review each product page for exact materials.

Follow the care guidance on each product page. In general, machine wash the slip on its own, inside a laundry bag, and do not wash with sharp objects.

We aim to photograph products clearly, but colors, textures, and packaging may vary slightly due to screen settings, lighting, and production updates.

Use the Height and Weight options on the product page to match a size range, and open the size guide if you want garment measurements. Pieces are not made to your exact measurements. If you are unsure, email us and we will help you choose.

Yes. We handle order details with care and keep communication clear and minimal. The outer carton does not show product names.

Your parcel arrives in a plain, unbranded outer carton. Product names do not appear on the outside. Inside are the gift bag, gift box, jewelry case, blank envelope, and postcard.

We collect only what helps us run your order, support your experience, and communicate when needed. You can read more on our Privacy Policy page.