FAQ

Shipping & Delivery

Do you ship discreetly?

Yes. Every SOMNA order is prepared in plain, unbranded outer packaging with no sensitive product names, imagery, or category language on the outside.

How long does delivery take?

Orders are usually prepared within 1-3 business days. Most international orders arrive within 5-12 business days after dispatch, depending on destination and local carrier conditions.

Do you offer tracking?

Yes. Once your order has been dispatched, we will email a tracking number. Please allow 24-48 hours for the first carrier scan to appear.

Which countries do you ship to?

Checkout will confirm whether your address is within our delivery range. We currently support major destinations including the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, and Thailand.

Are customs or duties included?

Depending on your destination, customs duties, import taxes, or local fees may apply. If these fees are charged locally, they are paid by the recipient unless they have already been collected at checkout.

Orders & Payment

Can I change or cancel my order?

Email us as soon as possible at happy@somna.world. If your order has not entered processing or dispatch, we will do our best to help.

What payment methods do you accept?

Available payment methods are shown at checkout. Options may vary by region, currency, and payment provider availability.

Will the billing descriptor reveal the product type?

We keep the shopping experience as discreet as possible. Your package will not reveal product details, and checkout/payment information is handled through secure providers.

What if my order confirmation did not arrive?

Please check your spam or promotions folder first. If you still cannot find it, email us with the name and email used at checkout, and we will help locate your order.

Returns & Refunds

Can I return intimate products?

Because SOMNA products are intimate personal-care items, all products are final sale once purchased and cannot be returned or exchanged.

What if my item arrives damaged, defective, or incorrect?

Please contact us within 7 days of delivery with your order number, a clear description, and photos of the item and packaging. We will review the issue with care.

How long does a refund take?

When a refund is approved, we process it within one week after approval. Your bank, card issuer, or payment provider may need a little more time to post the funds.

Products & Care

Are the materials body-safe?

We choose materials with comfort, skin contact, and product integrity in mind. Please review each product page for specific material and care information.

How should I clean or store my items?

Follow the care guidance on each product page. In general, keep intimate essentials clean, dry, and stored away from heat, sharp objects, and direct sunlight.

Are product colors or textures exactly the same as photos?

We aim to photograph products clearly, but colors, textures, and packaging may vary slightly due to screen settings, lighting, and production updates.

Are your products suitable for beginners?

Many SOMNA pieces are designed to feel approachable, calm, and considered. If you are unsure where to start, email us and we will offer discreet guidance.