Privacy policy

Privacy Policy

Effective Date: June 8, 2026

At Somna, accessible via Somna.world, we are committed to protecting the privacy, security, and personal data of our customers.

This Privacy Policy explains how we collect, use, and protect your information when you browse our website, place an order, contact customer care, or interact with our services.

Age Restrictions

Somna is intended for consenting adults only. By using our website or purchasing from us, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction.

We do not knowingly market to, collect data from, or sell products to minors.

Information We Collect

When you browse our website or place an order, we may collect:

• Name

• Email address

• Shipping address

• Billing address

• Phone number if provided during checkout

• Order details

• Payment and transaction information

• IP address

• Device type

• Browser information

• Cookies and analytics data

• Customer support messages

Payment Security

Payments are processed securely through Shopify Payments and supported payment providers such as Airwallex or other trusted financial partners.

Somna does not store or view your full credit card number. Payment information is encrypted and processed through secure, PCI-DSS compliant third-party gateways.

How We Use Your Information

We use your information to:

• Process and fulfill your order

• Ship your order in discreet packaging

• Send order confirmations and shipping updates

• Provide customer support

• Prevent fraud and unauthorized transactions

• Improve our website, product offerings, and customer experience

• Comply with applicable legal, tax, and operational obligations

Privacy and Discretion

We understand the private nature of our products. We do not display sensitive product descriptions on the outside of packages. Customer support communications are handled with discretion.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We only share necessary information with trusted service providers who help us operate our business, including:

• Shopify, our e-commerce platform

• Payment processors

• Logistics and courier partners

• Fraud prevention and analytics providers

• Customer support and operational tools

These partners receive only the information needed to perform their services.

Cookies and Analytics

Our website may use cookies and similar technologies to improve performance, remember preferences, analyze traffic, and support secure checkout.

You may adjust your browser settings to block or delete cookies, but some parts of the website may not function properly without them.

Data Retention

We retain order and customer information only for as long as needed to provide services, comply with legal obligations, resolve disputes, and maintain business records.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or request a copy of your personal information.

To make a privacy request, please contact us through our Contact page or by email.

Contact

Questions about this Privacy Policy can be directed to:

happy@somna.world