Privacy policy

At a glance

PrivacyWe collect only what helps us run your order and support your experience.

CareYour information helps us communicate clearly, discreetly, and only when needed.

ControlYou can contact us anytime with privacy questions or requests.

Privacy, handled quietly

At SOMNA, privacy is part of the experience. From discreet communication to unbranded delivery, we design the shopping journey to feel calm, clear, and considered.

This Privacy Policy explains how Somna Ltd. collects, uses, and protects information when you visit our website, place an order, contact support, or interact with SOMNA communications.

Information we collect

We collect the information needed to provide our services, prepare and deliver your orders, offer support, improve the shopping experience, and communicate with you when needed.

This may include your name, email address, shipping address, billing information, order history, account or service details, and messages sent to our support team.

How we use your information

To process, prepare, and deliver your orders.
To provide customer support and respond to privacy or service requests.
To send order updates, service notices, and account information.
To improve website performance, product experience, and customer care.
To send SOMNA emails if you have subscribed or where this is otherwise allowed.
To support analytics and advertising measurement where allowed by law or consent.

Service providers

We work with trusted service providers such as Shopify, payment providers, logistics partners, analytics services, and advertising platforms to run the store. We share only what is needed for those services to function.

Email marketing and advertising

If you subscribe to SOMNA emails, we may send thoughtful updates, product previews, guides, or promotional messages. You can unsubscribe at any time using the link in our emails.

We may use advertising or analytics tools to understand website performance and present more relevant content, where allowed by law or with your consent.

Privacy requests

If you are located in the European Economic Area, the United Kingdom, or another region with privacy rights, you may be able to access, correct, delete, restrict, or object to the use of your personal data, or withdraw consent where it applies.

To make a privacy request, please contact us at happy@somna.world. We will review your request with care and respond in line with applicable privacy laws.

Cookies

SOMNA uses cookies to help the website work properly, remember your preferences, understand how visitors use our site, and improve your experience.

Some cookies support core features such as cart, checkout, security, and account access. Others, such as analytics or marketing cookies, help us understand site performance or provide more relevant content where allowed.

You can manage or disable cookies through your browser settings at any time. Some website features may work differently if certain cookies are disabled.