Returns & Refunds

A hygiene-first return policy for intimate essentials, with calm support if something arrives damaged, defective, or incorrect.

At a glance

Hygiene-firstIntimate essentials are final sale once purchased.

Issue windowContact us within 7 days if something arrives damaged, defective, or incorrect.

Review timeWe review return and refund requests within 48 hours after receiving the required details.

Our hygiene-first return policy

SOMNA pieces are intimate personal-care products, so we keep returns simple and protective: all products are final sale once purchased and cannot be returned or exchanged.

This helps ensure every piece reaches each customer with the privacy, hygiene, and product integrity it deserves.

Damaged, defective, or incorrect items

If something arrives damaged, defective, or incorrect, please email us within 7 days of delivery. Include your order number, a clear description of what happened, and photos of the item and packaging so we can review it properly.

We will review your request within 48 hours after receiving the required order details. After review, we may offer a replacement, refund, or another suitable resolution depending on the issue and available inventory.

Refund processing

If a refund is approved, it will be issued to the original payment method. The funds normally appear within 7-15 days after approval, depending on your bank, card issuer, or payment provider.

Items we cannot accept

Products that have been opened, used, worn, washed, or altered.
Products sent back without prior approval from SOMNA support.
Issues reported more than 7 days after delivery, unless local law requires a different approach.

How to contact us

Please email happy@somna.world with your order number and photos if something arrives damaged, defective, or incorrect. We will review your message with discretion and care.