Refund policy

At a glance

You may return a piece if it doesn't fit, if it arrives damaged or incorrect, or if it isn't right for you.

Returns Email us within 7 days of delivery before sending anything back. Pieces are made in size ranges, not to your exact measurements.

Return shipping We cover it if a piece arrives damaged, defective, or incorrect. You cover it if it doesn't fit or you don't like it.

Review time We review requests within 48 hours after receiving the required details.

Our return policy

SOMNA pieces are handmade lingerie and body jewelry, made in size ranges rather than to your exact measurements. You may return a piece if it doesn't fit, if it arrives damaged, defective, or incorrect, or if it isn't right for you.

Please email happy@somna.world within 7 days of delivery with your order number before sending anything back. We will confirm the next step. Other situations can be discussed by email.

Damaged, defective, or incorrect items

If something arrives damaged, defective, or incorrect, please email us within 7 days of delivery. Include your order number, a clear description of what happened, and photos of the item and packaging so we can review it properly.

We will review your request within 48 hours after receiving the required order details. After review, we may offer a replacement, refund, or another suitable resolution depending on the issue and available inventory. We cover return shipping for approved damaged, defective, or incorrect items.

Return shipping

If a piece arrives damaged, defective, or incorrect, we cover return shipping. If it doesn't fit, or you don't like it, you cover return shipping. For anything else, email us and we will work it out.

We don't list a set rate here, because it depends on the carrier and destination. We'll confirm how to send the piece back when we reply.

Refund processing

If a refund is approved, it will be issued to the original payment method. The funds normally appear within 7–15 days after approval, depending on your bank, card issuer, or payment provider.

Items we cannot accept

  • Products that have been washed, altered, or worn beyond a fitting try-on.
  • Products not returned in their original packaging.
  • Products sent back without prior approval from SOMNA support.
  • Issues reported more than 7 days after delivery, unless local law requires a different approach.

How to contact us

Please email happy@somna.world with your order number to start a return. Include photos if something arrives damaged, defective, or incorrect. We will review your message with care.