Refund policy

At a glance

Our hygiene-first return policy

SOMNA pieces are intimate personal-care products, so we keep returns simple and protective: all products are final sale once purchased and cannot be returned or exchanged.

This helps ensure every piece reaches each customer with the privacy, hygiene, and product integrity it deserves.

Damaged, defective, or incorrect items

If something arrives damaged, defective, or incorrect, please email us within 7 days of delivery. Include your order number, a clear description of what happened, and photos of the item and packaging so we can review it properly.

After review, we may offer a replacement, refund, or another suitable resolution depending on the issue and available inventory.

Refund processing

When a refund is approved, we process it within one week after approval. Your bank, card issuer, or payment provider may need a little more time to post the funds back to your account.

Items we cannot accept

• Products that have been opened, used, worn, washed, or altered.
• Products sent back without prior approval from SOMNA support.
• Issues reported more than 7 days after delivery, unless local law requires a different approach.

How to contact us

Please email happy@somna.world with your order number and photos if something arrives damaged, defective, or incorrect. We will review your message with discretion and care.