Terms of service
At a glance
Clear, respectful terms for shopping with SOMNA, including handmade pieces, orders, shipping limits, privacy, and service updates.
Handmade pieces Each order is made by hand and follows the shipping and return policies linked below.
Clear shopping Product, order, payment, and delivery details are shared so you can shop with confidence.
Respectful use Please use the SOMNA website thoughtfully and within the service limits described here.
Website
These Terms of Service apply to the SOMNA website at https://somna.world.
Use of our website
Please use SOMNA lawfully, respectfully, and only for personal shopping or permitted commercial purposes. Please do not misuse the website, interfere with its operation, attempt unauthorized access, or use our content in a way that harms the brand, our customers, or our services.
Product information
We aim to describe our products clearly, including materials, care guidance, and how each piece is made. Product colors, textures, and packaging may vary slightly due to photography, screen settings, production updates, or limited-batch availability.
Orders and payment
Orders depend on product availability, payment completion, and delivery access. If we cannot complete an order because of a payment issue, suspected fraud, incorrect product information, shipping limitation, or another service concern, we may cancel or decline the order and contact you when appropriate.
Shipping limits
SOMNA welcomes customers from many regions, and checkout will confirm whether your address is within our delivery range. If your region is not available yet, we are sorry we cannot reach you right now. We are gradually opening more destinations as our logistics network grows.
Promotions, gift cards, and memberships
Gift cards, promotional codes, membership benefits, subscriptions, and campaign offers may have their own details, such as dates, regions, product availability, or other conditions shown at launch.
Returns and refunds
Returns, exchanges, refunds, and issue resolution follow our Returns & Refunds policy.
Privacy
Your use of SOMNA is also supported by our Privacy Policy, which explains how we collect, use, and protect personal information.
Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.
Updates to these terms
We may update these Terms from time to time. The latest version posted on this website will apply to your use of SOMNA.
Contact
If you have questions about these Terms, contact us at happy@somna.world.